Refund and Returns Policy for shop.autoservindia.com

At shop.autoservindia.com, we strive to provide the best shopping experience and ensure customer satisfaction. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our policy carefully to understand your rights and how we can assist you.

Eligibility for Returns and Refunds

  1. Return Window: You have 3 calendar days from the date of receipt to initiate a return for eligible items.
  2. Eligibility Criteria:
    • The item must be unused, in the same condition that you received it, and in the original packaging.
    • You will need the receipt or proof of purchase.
    • Returns are accepted only for damaged, defective, or incorrect items.

Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)

Please contact us if you have questions about specific items.

Return Process

  1. Initiate a Return: Contact us at info@autoservindia.com within 3 days of receiving your item. Provide your order number and details about the product you wish to return.

  2. Shipping Your Return:

    • You will be responsible for paying for your own shipping costs for returning your item.

    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    • Send your return to the following address:

      Return Address: Plot No-105-C, Sector-18, Village-Sarhaul, Near Santosh Gas agency, Gurugram, Haryana 122001

  3. Tracking: If you are shipping an item worth over ₹5000, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

  1. Inspection and Approval: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will inform you of the approval or rejection of your refund within a reasonable timeframe.
  2. Refund Method: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your bank’s policies.
  3. Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Late or Missing Refunds

  1. Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  2. Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
  3. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@autoservindia.com.

Exchanges

  1. Defective or Damaged Items: We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, send us an email at support@shop.autoservindia.com and send your item to:

    Exchange Address: Plot No-105-C, Sector-18, Village-Sarhaul, Near Santosh Gas agency, Gurugram, Haryana 122001

  2. Process: Please contact our customer support to initiate an exchange. We will provide instructions on how to send the item back.

Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: info@autoservindia.com
Address: Plot No-105-C, Sector-18, Village-Sarhaul, Near Santosh Gas agency, Gurugram, Haryana 122001